Customer Purchase & Product Safety Policy

This policy establishes the purchase, safety, and compliance framework for all orders placed through the SkyEat platform. It ensures transparency, accountability, and consumer protection in accordance with FSSAI and Indian food safety guidelines.

1. Third-Party Vendor Disclaimer

All products on our platform are sourced from verified third-party vendors holding valid FSSAI licenses. Skyeat ensures baseline quality standards before dispatch but is not responsible for any post-delivery issues.

Legal and safety liabilities rest solely with the manufacturer/vendor.

2. Product Unboxing Requirement

• Record a clear, continuous unboxing video while opening the package.
• Complaints on damage, missing items, or spoilage require unboxing proof.
• Complaints without visual proof will not be considered.

3. Delivery Delay Policy

Orders delivered more than 10 days after dispatch can be refused without payment. Accepted deliveries after 10 days are not guaranteed for freshness, taste, or quality.

4. Return & Refund Policy

Skyeat follows a strict no-return and no-refund policy. Exceptional cases with valid unboxing proof may be reviewed internally.

5. FSSAI & Legal Protection

Operations follow strict FSSAI-compliant procurement and food safety protocols. In audits or disputes, responsibility lies solely with the manufacturer/vendor. Skyeat’s role is distribution, packaging, and delivery facilitation.

6. Customer Acknowledgment

By placing an order, the customer acknowledges and agrees to all terms in this policy.